24×7 operations for infrastructure that can't go down.
Our NOC monitors, patches, tunes and supports your platforms around the clock under an agreed SLA, from GPU clusters and storage to networks, Kubernetes and cloud. Your team gets its time back for the projects that matter.
24×7 Operations
A round-the-clock NOC that watches, responds and escalates.
Our network operations center is staffed by engineers every hour of every day. They watch your platforms, act on alerts and escalate to specialists when needed, so problems are handled at 3 a.m. the same way as at 3 p.m.
What's included
- Engineer-staffed NOC, 24 hours a day, 365 days a year
- Follow-the-sun shifts with documented handovers
- Runbooks for every platform we operate
- Named service manager for your account
Every alert is seen by an engineer, day or night, and every shift handover is written down.
Monitoring
Full-stack visibility across GPU, storage, network and apps.
We connect monitoring across your whole stack, from GPU health and storage latency to switch ports, Kubernetes and cloud services, and tune it so alerts mean something.
What's included
- GPU, storage, network, cloud and Kubernetes monitoring
- Dashboards for your team and ours
- Alert tuning to remove noise
- Synthetic checks for key services
Monitoring coverage is agreed in writing at onboarding and reviewed every quarter.
Incident Management
Triage, fix and root-cause analysis for every major incident.
When something breaks, we triage it, fix it and tell you what happened. Related alerts are grouped into one incident, and major incidents get a written root-cause report.
What's included
- Alert correlation into single incidents
- Priority-based response and updates
- Bridge calls and stakeholder updates for P1s
- Root-cause analysis with preventive actions
A written root-cause report for every P1 and P2 incident, with actions to stop it happening again.
Performance Optimization
Tuning and capacity planning before users notice slowdowns.
We track performance and capacity trends and act before they become problems, whether that means tuning storage, rebalancing GPU workloads or planning the next expansion.
What's included
- Performance baselines for every platform
- Capacity forecasting and early warnings
- Storage, network and GPU tuning
- Cost and right-sizing recommendations
A capacity forecast in every monthly report, with warnings well before limits are reached.
Patch & Upgrade Management
Scheduled, tested patches and firmware with rollback plans.
We keep operating systems, firmware and platforms current with planned, tested changes. Every change has a method of procedure, a rollback plan and an approved window.
What's included
- Monthly OS and security patching
- Firmware and platform upgrades (ONTAP, NX-OS, vSphere and more)
- Pre-checks, backups and rollback plans
- Rolling upgrades for zero or minimal downtime
No change goes ahead without an approved window, a tested rollback plan and a configuration backup.
SLA Support
Guaranteed response times with named escalation contacts.
Every contract includes agreed response and update times by priority, a clear escalation path and reporting against the SLA each month.
What's included
- Response and update targets by priority
- Named escalation contacts at every level
- Monthly SLA reporting
- Service credits defined in the contract
We report our performance against the SLA every month, including any targets we missed.
Choose the coverage you need
Every plan includes monitoring, incident response and monthly reporting. Higher levels add round-the-clock coverage, faster response and proactive optimization.
Essential
- Coverage
- Business hours
- P1 response
- 1 hour
- Reporting
- Monthly
- Monitoring and alerting
- Incident response
- Monthly patching
Advanced
- Coverage
- 24×7
- P1 response
- 30 min
- Reporting
- Monthly
- Everything in Essential
- Performance and capacity reviews
- Firmware and platform upgrades
Premium
- Coverage
- 24×7
- P1 response
- 15 min
- Reporting
- Monthly + quarterly
- Everything in Advanced
- Named service manager
- Quarterly optimization workshops
Sample service levels. Final coverage, response targets and service credits are agreed in each contract.
From signed contract to full coverage in four weeks
A structured onboarding means nothing is missed when we take over operations.
- WEEK 1
Discover
Inventory platforms, access, existing tools and known issues.
- WEEK 2
Connect
Set up monitoring, alert routing and ITSM integration.
- WEEK 3
Document & shadow
Write runbooks and shadow your team on live operations.
- WEEK 4
Go live
Our NOC takes over, with the SLA in force from day one.
You always know how your platforms are doing.
Every month you receive a service report covering availability, incidents, changes and capacity, with clear recommendations. We review it with you and agree the actions.
Tell us what you run. We'll propose the right coverage.
Share your platforms and support hours, and we'll send a managed services proposal with response targets and onboarding plan.